Policies

Nightly Rental Agreement

Check In: time is  3:00 pm. Please feel free to come by the office anytime after 9 am and if the cabin is ready you may check in early. Late Arrivals If you plan to arrive after 6:00 pm you will need to contact us prior to 2:00 pm on your date of arrival to make arrangements for the late arrival.

Check Out: time is 11am. If you are having a good time or feel like sleeping in you may want to take advantage of our Late Check Out option. If your cabin is available you can stay up to 5pm for an additional $30-$50 (Please inquire upon arrival) Reservations are recommended. Holiday’s, Special Event Weekends, Reunions and Multi cabin rentals may have a minimum stay requirement.

Cabin Rates: Cabin rates are listed per cabin per night. An additional 13.625% tax  plus a 2% processing fee will be charged. Cleaning rates change with the size of the home.

Payment: We require a 1/3 down at time of reservation. Reunions, Multi Cabin Rentals and stays of 7 or more nights require a 50% deposit. Christmas Holiday Season rentals require a 50% non-refundable deposit at time of  booking. The balance is due in full by December 1st. Accepted methods of Payment: Visa, M/C, Discover, American Express, Travelers Checks or Cash. If you do not have a valid credit card we will accept a check or money order to be received within 5 days of booking and may require an additional damage deposit fee (refundable upon departure inspection.)

One time cleaning fee: There is a one time cleaning fee charges may change on group size.

Cancellations: We require 14 days cancellation notice except for Holidays, Special Event Weekends, Multi Cabin Rentals, Reunions and stays of 7 or more nights when we require 30 days notice. Cancellations made inside the cancellation time frame will be charged a minimum of 1 night & are subject to all other nights the cabin is not re-rented. Cancellations made prior to the cancellation time frame will be charged a $35 administration fee. There is No Refund for cancellations during the Christmas Holiday Season. No Refund for early check out.

Smoking: All cabins are Non-Smoking (we have comfortable porches outside. $200 fee for smoking inside.)

FIREPLACES: Make sure damper is open (Straight up and down). Push fireplace grate all the way to the back of the firebox before lighting. Be sure the screen is in place when burning the fireplace. Do not leave unattended.

DO NOT START A FIRE BEFORE YOU CHECK OUT!

BAR-B-QUE:           Do not build fires on the ground. Make sure the grill is completely closed when finished to prevent fire outside the grill. Please do not burn wood or charcoal in the gas grill.

PETS:           Pets are not allowed.

Kitchen:           Dishes and utensils must be washed prior to departure; or there will be a $25.00 fee.

Garbage:           Please dispose of all garbage in nearby dumpsters prior to departure. You will be charged $25.00 if trash is not taken out at time of departure.

Furniture:           The furnishings and grounds shall also be left in the same state they were in at Check-In Time; (all furniture must be left in its original location or there will be a $75.00 fee charged for having to move furniture back to its original location.)

KEYS:           Keys must be returned to the office. There will be a $20.00 fee for replacement if keys are not returned to the office or other arrangements made with management.

BE AWARE: THERE WILL BE AN ADDITIONAL HOUSEKEEPING DAMAGE CHARGE IF THE PROPERTY IS LEFT IN UNREASONABLE SHAPE.

Renter Agrees:
1. We will be completely responsible for any and all damage to the cottage or property caused by our negligence.
2. We will notify the Enchanted Mountain Real Estate of any damage upon arrival.
3. We will hold the owners or Enchanted Mountain real Estate harmless from any and all bodily injury and/or property damage incurred on the property arising out of our negligent acts or omissions. See disclaimer below.
4. We will forfeit any portion of the security/damage/cleaning deposit that is reasonably attributable to broken, damaged, or missing items.
5. We will forfeit the full security deposit and booking fee, if cancellation is made less than 14 days (except holidays 30 days notice) from arrival.
6. We will forfeit the security/damage/cleaning deposit and rental monies if reservation is canceled 14 days or less prior to arrival.
7. There are no refunds for early departure.
8. There are no refunds for snow or weather conditions.
9. We will forfeit security deposit if doors and windows are not locked upon check-out.
10. We will not hold the owners responsible for any items left after our check out.
11. Lost keys will incur replacement costs.
12. This is not a party house.
13.This is a NON SMOKING vacation rental.
14. NO PETS allowed.
15. Check-in is at 3:00PM and check-out is 11:00 AM. A late check-out is subject to extra rental charges.
16. The Renter must be 21 years of age to book this Vacation Rental. We reserve the right to refuse service to anyone. We will not be responsible for accidents or injury to guests or for loss of their money, jewelry or valuables of any kind.
Disclaimer: This agreement and disclaimer applies to Renters and all guests in the Renters’ party. I, Renters understand that the Homeowners and Enchanted Mountain Real Estate are not responsible for any personal injury caused by slipping on snow or ice, and that tenants are responsible for the removal of snow and ice around the doorways and paths to car, to include the parking area. And further that the homeowners and Enchanted Mountain Real Estate are not responsible for any personal injury or loss or damage to tenants’ property caused directly or indirectly from foul, inclement weather conditions, Acts of God or nature, failure of heat, accidents related to fire, heaters, stoves, tenants’ failure to remove snow around access areas, or any unforeseeable circumstances. Under no circumstances will tenants or their guests hold the owners and property management of the Vacation Rental responsible for any damages or claims of any kind resulting from their stay, except for intentional acts of harm. The Renter, have read, understand, agree to, and will abide by this rental agreement and all conditions stated herein.

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